Privacy Policy
This Privacy Policy explains how Biz Chatbot collects, uses, and handles information in connection with the platform.
1. Information we collect
We may collect account information, chatbot configuration data, uploaded files, business content, user-submitted messages, lead details, and general usage information needed to operate and improve the platform.
2. How we use information
We use information to provide the service, generate chatbot responses, support setup and integrations, maintain security, improve platform performance, and help users understand how their chatbot is being used.
3. Chat and lead data
When visitors interact with a chatbot powered by Biz Chatbot, message content and lead information may be processed and stored so the chatbot can respond, maintain conversation context, and support merchant workflows such as inbox handling, follow-up, or reporting.
4. Third-party providers
Biz Chatbot may use third-party providers to support core product functionality, such as hosting, payments, AI model providers, messaging channels, storage, and connected integrations. Information may be shared with those providers only as needed to operate the service.
5. Integrations
If you connect external services such as Shopify, messaging platforms, or workflow tools, data may be exchanged with those services according to your configuration. Those third-party services are governed by their own terms and privacy practices.
6. Data sharing
We do not sell personal data. We may share information with service providers, infrastructure partners, or where required by law, security needs, or to protect the integrity of the platform.
7. Data security
We take reasonable steps to protect information handled by the platform. However, no method of storage or transmission is completely secure, and absolute security cannot be guaranteed.
8. Data retention
We retain data for as long as reasonably necessary to provide the service, support legitimate business operations, comply with legal obligations, and maintain platform integrity.
9. Changes to this policy
We may update this Privacy Policy from time to time as the platform evolves. Continued use of Biz Chatbot after changes are posted means you accept the revised policy.
10. Contact
For privacy questions, contact support@biz-chatbot.com.